Frequently Asked Questions (FAQs) 

 

1. Do you offer free shipping? 

 

Yes! We offer free shipping on all orders.

 

2. What is the time frame for returns and exchanges? 

 

Quality Issues: Returns and exchanges can be requested within 14 days of receipt.

Non-Quality Issues (e.g., personal preference, scent not as expected): Exchanges can be requested within 7 days, provided the product remains unused.

 

3. What qualifies for a return or exchange?

 

Quality Issues: Includes damaged candles, deformation, burning irregularities, or uneven wax surfaces upon unboxing.

Unused Products: The candle must be in its original packaging, unlit, undamaged, and in a condition suitable for resale.

 

4. What items are not eligible for return or exchange?

 

Used candles (any product that has been lit or shows signs of burning).

Returns due to personal preference for candles that have already been used.

 

5. How do I request a return or exchange?

 

Submit a Request: Email customer service with your order number, a description of the issue, and photos of the product.

Review & Approval: Customer service will review the request and respond within 1-3 business days.

Return Shipping: If approved, customers will receive return instructions.

Refund or Exchange: Once the returned item is received and inspected, a refund or exchange will be processed.

 

6. Who is responsible for shipping costs on returns and exchanges?

 

Quality Issues: We will cover the return shipping costs.

Non-Quality Issues: Customers are responsible for return shipping costs.